Student Management

IET provides support for the Student Management services of the University. These services are performed by the Student Services Division and include Admissions, Registration, Student Records, Graduation, and Financial Aid.

IET support includes key databases such as the Student Appeals Log and the Student Interview Vault ensuring that these databases are backed up and available when needed. IET also ensures access via a secure client to the Ministry of Advanced Education for Student Financial Aid System (SFAS).

IET provides printing options for these services ensuring that output is correctly formatted for the chosen printers as well as maintaining the printing queues and related server processes.

Eligibility

This service is available to Kwantlen Polytechnic University employees of the Student Services division. Limited access is provided to selected employees in academic departments. Authorization is required from the appropriate department administrator and Banner Security Manager.

IET Responsibilities

• Perform all Server Administration tasks related to the server upon which this service relies.
• Perform all Disk Management tasks related to the server upon which this service relies.
• Perform all Back-up and Recovery service tasks related to the server upon which this service relies.
• Perform all Application Development and Maintenance tasks related to this service to ensure the application is operating in an optimal state and continues to meet business requirements.
• Monitor performance and correct issues which cause slowness.
• Configure secure client for access to Ministry reports (SFAS).
• Manage printing queues and related server processes.
• Provide (where necessary), suitable training and documentation.
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Customer Responsibilities

• Report any problems or requests relating to this service to the IET service desk
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
• Ensure that the username & password information is kept private.
• Become familiar with how to correctly use this service.
• Review and track the status of submitted requests by logging into the IET Self Service.
• Arrange funding for any specialized software requests.

Support Hours

07:30 – 20:00 weekdays excluding university holidays
Online support materials available 24 x 7

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.