Purchasing and Procurement

IET supports the delivery of Purchasing and Procurement services to the University. Purchasing and Procurement is a sub-service of Financial Management and IET’s role in supporting this service is primarily in application, server, connectivity and disk storage pre-service. The Purchasing and Procurement services provides the functions for the Materials Management department to administrate purchase requisitions and purchase orders, and tracking the delivery and payment of purchased items. A database of information on assets (description, department, location, user) acquired through the purchasing and procurement process is maintained.

Eligibility

This service is available to Kwantlen Polytechnic University employees in the Materials Management and Financial Services departments.

IET Responsibilities

• Perform all Account Management tasks related to creation of accounts for access to this service.
• Perform all Server Administration tasks related to the server upon which this service runs.
• Perform all Disk Management tasks related to the server upon which this service runs.
• Perform all Back-up and Recovery service tasks related to the server upon which this service runs.
• Perform all Application Development and Maintenance tasks related to this service to ensure the application is operating in an optimal state and continues to meet business requirements.
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Customer Responsibilities

• Report any problems or requests relating to this service to the IET service desk
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
• Ensure that the username & password information is kept private.
• Become familiar with how to correctly use this service.
• Review and track the status of submitted requests by logging into the IET Self Service.
• Arrange funding for any specialized software requests.

Support Hours
07:30 – 20:00 weekdays excluding university holidays
Online support materials available 24 x 7

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.