Purchase Query

IET provides pre-service support for the Purchase Query services offered by Financial Services. This service is available via the employee intranet website (plaza). All clients are required to log in to use this system. The system can be used to search for Purchase information by Requisition, Purchase Order, or Invoice. Searches can also be narrowed by requestor, vendor or date ranges.

Search results can be drilled into via hot-linked fields for either Requisition Number or PO number. Search results show document details and links to related documents. Aside from requisitions, purchase orders and invoices, related documents can be cheques, returns and receiving documents.

Eligibility

This service is available to Kwantlen Polytechnic University employees.

IET Responsibilities

• Perform all Server Administration tasks related to the server upon which this service runs.
• Ensure that the access control list for the purchase query system is correctly populated and that all authorized users are able to access the service.
• Perform all Application Development and Maintenance tasks related to this service to ensure the application is operating in an optimal state and continues to meet business requirements.
• Perform all Disk Management tasks related to the server upon which this service runs.
• Ensure that this service is available via University’s internal website (plaza).
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Customer Responsibilities

• Report any problems or requests relating to this service to the IET service desk 
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
  Ensure that the username & password information is kept private.
• Become familiar with how to correctly use this service.
• Review and track the status of submitted requests by logging into the IET Self Service.

Support Hours

07:30 – 20:00 weekdays excluding university holidays
Online support materials available 24 x 7

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.