Library Management System

IET provides support for the Library Management System service at Kwantlen. This service is used by library employees to provide the information seen by students, staff, faculty and community learners in the library’s online catalogue and ‘My Library’ login where library patrons can check the following:

• everything they have on loan and the due date
• if anything has been recalled from them (needs to go to another patron)
• fines and bills
• bookings
• holds & requests

The Library Management System service imports student information (id, name, Kwantlen email address, password and telephone number) from the Student Management System overnight on a daily schedule.

All administrative functions of the library are also managed via the same software.

These functions include:

• acquisitions: ordering, paying, receiving materials
• cataloguing: assigning the call number to shelve the item, subject headings to find the item through searching the catalogue, etc.
• circulation: loans, returns, fines, card issuance, etc.
• reserves: creating the reserve collection, (short term loan items)
• requests: ability to place holds and move materials from one campus to another and back again
• booking: ability to book videos for specific dates and varying amounts of time
• administration: manage the integration of all the modules, customize the online catalog

IET provides support for this service in the form of Application, Server and Network Administration, Back-up and Disaster Recovery as well as installation of upgrades or significant customization.

Day to day management of accounts and library employee training is performed by designated library resources technicians.

Eligibility

This service is available to all Kwantlen Polytechnic University employees, students and community visitors as end-users.

This service is available to authorized Library Employees as functional Administrators.

IET Responsibilities

• Perform all Server Management tasks related to the server upon which this service runs.
• Perform all Disk Management tasks related to the server upon which this service runs.
• Perform all Back-up and Recovery service tasks related to the server upon which this service runs.
• Perform all Application Development and Maintenance tasks related to this service to ensure the application is operating in an optimal state and continues to meet business requirements.
• Ensure that data importing from Student Records is configured and working correctly for nightly updates of student information on the Library Management System.
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Customer Responsibilities

• To report any server level problems relating to library management to the IET service desk 
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
• Ensure that the username & password information is kept private.
• Become familiar with how to correctly use this service.
• Review and track the status of submitted requests by logging into the IET Self Service.
• Arrange funding for any specialized software requests.

Support Hours

07:30 – 20:00 weekdays excluding university holidays
Online support materials available 24 x 7

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.