Fundraising

IET provides support for the Fundraising services at Kwantlen. This support includes installation of Fundraising software for the Foundation Office and Financial Services departments, maintenance of the application and server(s), imports from the Student Management databases and creation of user accounts.

Eligibility

This service is available to Kwantlen Polytechnic University employees in the Foundation and Financial Services departments authorized by the appropriate Director.

IET Responsibilities

• Perform all Application Development and Maintenance tasks related to this service to ensure the application is operating in an optimal state and continues to meet business requirements.
• Perform all Account Management tasks related to creation of accounts for access to this service.
• Perform all Server Management tasks related to the server upon which this service runs.
• Perform all Disk Management tasks related to the server upon which this service runs.
• Perform imports from Student Management database as needed by clients.
• Install client software on authorized PCs and ensure connectivity to the appropriate server.
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Customer Responsibilities

• Report any problems or requests relating to this service to the IET service desk
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
• Ensure that the username & password information is kept private.
• Become familiar with how to correctly use this service.
• Review and track the status of submitted requests by logging into the IET Self Service.
• Arrange funding for any specialized software requests.

Support Hours

07:30 – 20:00 weekdays excluding university holidays
Online support materials available 24 x 7

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.