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Information & Educational Technology

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About IET

"We are committed to excellence in delivering sustainable computing, networking, telecommunication, and audio visual services to the Kwantlen community. "  --- Robert Ball (Manager of User Support)

We operate within two main service areas: Application Systems and Technology Services.

In addition to providing support for the various systems within the university and the users of those systems; faculty, staff, students and administrators, IET is responsible for the development and support of distributed education projects within the university.

Our central office is located on the 3rd floor, Arbutus Building, on the Surrey campus. Our Service Desk is located on the first floor of the Library, Arbutus Building, on the Surrey campus. You can reach us by telephone at 604.599.2116 or email the Service Desk servicedesk@kwantlen.ca .

Our goal is to enhance the productivity of the Kwantlen Polytechnic University community and to empower our users by making information technology accessible.

We achieve this by providing a customer focused, single point of contact for quality IT services and technical support.

About Us Our Goals Our Mission Our Vision Our Role Our Values Our Principles	Who We Are Technology Services Application Systems Meet our Groups Org. Chart Contact Us
Service Requests Service Level Statement Capital Requests Service Availability and Requests Telephone and Voicemail Support	Services & Resources Email Systems Multimedia & Computer Labs Software and Hardware

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Our Goals

Our goal is to provide customer-focused services supporting the use of sustainable computer technology to enhance teaching and learning, and to improve services to student and employees.

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Our Mission  

Our customer-focused, sustainable, Information and Educational Technology solutions support an exceptional learning environment.

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Our Vision  

Information and educational technology for excellence in learning, quality and community.

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Our Role

Kwantlen is organized into the following teams to provide information technology systems and services vital to accomplish the mission and goals of Kwantlen Polytechnic University:

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IET GROUPS

Application Systems

Technology Services

The major functions performed by our teams are:

• Computer Labs
• Software Support
• Information System Support
• Technology Research, Planning, Project Management, and Communications
• Network Planning, Development, and Management
• Physical Network Cable, Development and Management
• Server System Administration
• Print Server Administration
• Peripherals Acquisition, Support, and Maintenance
• Security and Disaster Recovery
• Inventory, Maintenance, Preventative Maintenance, Warranty and Contracts

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IET Operating Principles

How we work to produce solid performance and meet our customers' needs.

Principles	The Principle in Action
Positive Attitude	We are accessible and responsive to customer needs in a timely manner. We receive requests positively, we stride to find or create a solution.
Team Work	Each team member fully understands their role on the team. We take responsibility for our roles and are accountable. We respect and support each other.
Proactive	We manage expectations. We solicit and act on customer feedback. We research technology and trends to create solutions for customers We streamline processes to improve performance. We monitor and respond appropriately.
Project Management	We plan effectively We document and communicate. We monitor and evaluate. We celebrate our accomplishments.
Timely Follow-Up	We conduct timely follow-up with customers and with each other. We track the status of tasks, especially when they move from group to group.
Innovation	We lead and support innovation within the Kwantlen community. We manage change effectively.
Sustainable	We choose to work greener We work continually to reduce waste outputs We purchase smart, sustainable technology.

Our Values

Customer Focused Innovative Collaborative

Communicative Knowledgeable Proactive

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