FAQs
What is our Manulife Financial group policy number?
For extended health and dental claims, Kwantlen's group policy number is 83242.
What is my certificate number?
Your certificate number is also referred to as your Banner employee id number. You can locate this number as follows:
On your Manulife Financial script drug card — it is the nine digit number located next to our group policy number (83242). Your Employee ID number is emailed to you every two weeks on payday along with the link to the Employee Self-Service website where you can access your pay information. You must put your certificate number on all benefit claim forms.
What is Manulife Financial's phone number?
For questions about your benefit coverage and/or your claims, please call the B.C. Colleges' Benefit Helpline at 1.800.575.2200.
Address for Manulife Financial
Manulife Financial
Group Health Claims
P.O. Box 1653
Waterloo, ON N2J 4W1
Where can I get a benefit claim form?
Select appropriate claim forms below:
- Dental Claim Expense Form - BCGEU and Faculty Employees
- Dental Claim Expense Form - Administrative Employees
- Health Claim Expense Form - BCGEU and Faculty Employees
- Health Claim Expense Form - Administrative Employees
Please explain the Medical Services Plan (MSP)
Do not confuse the Medical Services Plan with Extended Health Benefits. The Extended Health benefit is through Manulife Financial while the Medical Services Plan is your basic medical coverage provided by the province. For more information about this service.
What is the name of the firm that provides our Employee Assistance Program and how can I contact them?
Shepell.fgi provides a confidential counselling service for University employees as part of your benefit package. Shepell.fgi can be reached by telephone at 1.800.387.4765. For more information about this service please view the website for Shepell.fgi.
Who do I contact?
The Human Resources Consultants, Officers and Advisors are each responsible for specific departments. To help serve you better please refer to the Division of Responsibities document below to find your designated representative.
